Terms of Service
The terms that apply when you hire LinkJasa for website design, development, SEO, or maintenance work — written in plain language, not boilerplate borrowed from somewhere else.
By hiring LinkJasa, you agree to pay per the quote provided, provide content/feedback within reasonable time so the project can proceed, and understand that final source files and full ownership transfer once the project is paid in full. LinkJasa retains no ongoing rights to a finished site beyond what's needed for support, and either party can end an active engagement with written notice, subject to payment for work already completed.
1Acceptance of These Terms
These Terms of Service ("Terms") govern any website design, development, SEO, or maintenance engagement between LinkJasa ("we," "us," "LinkJasa") and the client ("you") ordering services. By sending a project brief, accepting a quote, making a deposit payment, or otherwise instructing us to begin work, you agree to be bound by these Terms.
If anything here conflicts with a signed proposal, invoice, or written agreement for your specific project, that document takes precedence for the parts that conflict — everything else is still covered by these Terms.
2Description of Services
LinkJasa provides website design and development (including WordPress builds, Elementor sites, hand-coded landing pages, and WooCommerce stores), search engine optimization, website migration, website redesign, speed optimization, and ongoing website maintenance. The exact scope, deliverables, and timeline for your project are the ones described in your specific quote or proposal — these Terms don't expand or promise services beyond what was actually quoted.
Where a service depends on information, access, or decisions only you can provide (domain registrar login, hosting credentials, brand assets, content, approvals), the timeline is contingent on receiving those in a reasonable time.
3Quotes, Payment & Invoicing
Quotes are provided after an initial conversation about your project's scope and are valid for 14 days unless stated otherwise. Prices are typically structured as follows:
- A deposit (commonly 50% of the total quote) is due before work begins.
- The remaining balance is due upon completion, before final files are handed over or the site is pushed live on your domain.
- Larger or longer projects may be split into milestone-based payments instead, as agreed in the quote.
Payments are accepted via bank transfer or the payment method specified in your invoice. Work is paused if an invoice remains unpaid past its due date, and recurring maintenance plans are billed in advance for each billing period.
Late payment: Invoices unpaid more than 14 days past due may incur a delay in support response and, for hosting/maintenance clients, a pause in service until the balance is settled.
4Your Responsibilities
Most delays in web projects come from waiting on the client side, not ours — so a large part of keeping a timeline on track is what you provide and when. For your project to move at the pace quoted, you agree to:
- Provide content (text, images, logos, product data) in a reasonably timely manner, or approve using placeholder content if you'd rather add real content later.
- Respond to review requests, questions, and approval requests within a reasonable window — projects on hold for feedback longer than 30 days may be closed and require a new deposit to resume.
- Provide accurate access credentials (hosting, domain registrar, existing site) when a project requires them, and have the legal right to use any content, trademarks, or media you supply us.
- Keep your own backup of any assets you send us — we're not responsible for content lost on your end before it reaches us.
5Revisions & Change Requests
Each project quote includes a stated number of revision rounds (typically two to three, depending on project size) covering reasonable refinements to what was originally scoped. Requests that meaningfully expand the original scope — new pages, new features, a different platform, additional integrations — are treated as a change request and quoted separately before work on them begins.
We'll always tell you plainly when something falls outside the original scope before doing the work, rather than adding a surprise line item to the final invoice.
6Ownership & Intellectual Property
Once a project is paid in full, ownership of the final deliverables — the website's design, custom code, and content we created specifically for you — transfers to you. This does not extend to:
- Third-party software, themes, plugins, or stock assets used in the build, which remain governed by their own licenses (see Section 7).
- Any pre-existing tools, code snippets, or internal frameworks LinkJasa reuses across projects, which we retain rights to and may continue using elsewhere.
- Work that hasn't been paid for — until an invoice is settled in full, deliverables remain LinkJasa's property and are provided for review only, not for live/production use.
We may reference completed projects (screenshots, project descriptions) in our own portfolio and marketing unless you request otherwise in writing.
7Third-Party Services & Licenses
Projects commonly rely on third-party services we don't control: web hosting providers, domain registrars, WordPress plugins, Elementor and its add-ons, payment gateways, and similar tools. Where a paid license or subscription is required for one of these (a premium plugin, a hosting plan, an SSL certificate), that cost is either passed through to you directly or itemized in your quote — it isn't bundled silently into our fee.
We aren't responsible for outages, price changes, feature removals, or policy changes made by these third-party providers, though we'll help you respond to them where reasonably possible.
8Website Maintenance Plans
Ongoing maintenance (updates, backups, uptime monitoring, security patching, and minor content edits) is offered as a separate recurring plan and is not included in one-off project pricing unless explicitly stated in your quote. Maintenance plans:
- Renew automatically each billing period until cancelled by either party with at least 14 days' notice.
- Cover the scope described at signup (typically a set number of update cycles and a cap on minor edit requests per month) — larger requests are quoted separately.
- Do not guarantee against issues caused by a client (or a third party the client hires) making direct changes to the site outside of our involvement.
9Cancellation & Refunds
You may cancel a project at any time by notifying us in writing. In that case:
- Deposits are non-refundable once work has begun, as they cover time already committed to your project.
- Any milestone payments already invoiced for completed work are due in full; work not yet started is not billed.
- If you cancel before any work has begun on your project, the deposit is refunded in full, minus any third-party costs already incurred on your behalf (e.g. a domain or license already purchased).
We may also pause or end an engagement if a client is unresponsive for an extended period (see Section 4) or if payment terms are not met, without that being treated as a refund-triggering cancellation on our part.
10Limitation of Liability
LinkJasa will deliver services with reasonable skill and care, but we can't guarantee specific business outcomes — search rankings, traffic, or sales figures depend on many factors outside our direct control (search engine algorithm changes, market conditions, your own marketing activity, and more).
To the fullest extent permitted by law, LinkJasa's total liability for any claim arising from a project is limited to the amount actually paid for that specific project, and we are not liable for indirect, incidental, or consequential damages (such as lost profits or lost data) arising from the use of a delivered website.
11Confidentiality
Any non-public business information you share with us during a project (business plans, pricing, customer data, internal documents) is treated as confidential and used only for the purpose of completing your project. We don't share it with third parties except where a third-party service is required to deliver the work (e.g. a hosting provider) and only to the extent necessary.
12Governing Law
These Terms are governed by the laws of the Republic of Indonesia. Any dispute arising from a project that cannot be resolved directly between the parties will first be addressed through good-faith negotiation, and failing that, is subject to the jurisdiction of the courts of East Java, Indonesia, without prejudice to a client's rights under their own local consumer protection laws where applicable.
13Changes to These Terms
We may update these Terms from time to time, for example to reflect a new service or a change in how we handle payments. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply to new orders placed after the update; an active project already underway is still governed by the Terms in effect when that project's quote was accepted, unless we agree otherwise in writing.
14Contact Us
Questions about these Terms, an active project, or an invoice can be sent to hello@linkjasa.com or via WhatsApp at +62 857-0140-4000. We typically reply within a few hours during Indonesia business hours (WIB, UTC+7).
